It may be the case that your customers have previously signed a mandate via Mollie, for example via another application or a CRM system.
A much requested feature is the ability to transfer these existing mandates, so that customers do not have to take any additional steps.
How does it work?
When you press the "Request mandate" button for a specific company or contact, the system checks in the background whether the email address matches an email address in your customer database at the selected Mollie organization. In case of a match, Webfresh Connect immediately proposes to link the existing mandate.
Is there no match? Then you can manually link the mandate by clicking on the "Manually link" button at the bottom.
Here too, the system tries to give suggestions that match. In addition, you can search via the search bar in Mollie based on ID, name or email address.
Have you found the right customer? Then you can link the mandate on the right side of your screen, after which you can immediately start collecting from the customer.