How do I minimize the chance that a customer will pay twice?
Make sure that you give the status "Direct debit" to all subscriptions you collect. You can do this by editing the subscription in question with the "pen" icon and checking the "Direct debit" option.
If this feature is enabled, a line will be added to the invoices so that it is clear to your customer that it will be collected automatically. Below you can see an example of how this is displayed directly below the payment amount.
Crediting an invoice
If an invoice has accidentally been sent from Teamleader that needs to be credited, please note that this is only possible after the direct debit has been successfully carried out.
Once a direct debit order has been sent to Mollie, it can no longer be changed. Only after the collection has been successfully completed can you process the credit from Teamleader. The credited amount will then be refunded by Mollie to your customer.